Support Worker - Northallerton

Support Worker

Support Worker – Mental Health / Learning Disability

Northallerton
£28,852.23 | 37 hours per week | Permanent 

The Role

This is an exciting opportunity to join Broadacres, working in partnership with North Yorkshire Council to deliver the ‘LIFE’ contract – which stands for ‘Living Independently for Everyone’.

We are more than doubling the number of people we support over the coming years.  You can be part of this, joining a growing support service that helps people with mental health needs and multiple disadvantages to live independently, build resilience and move towards a more stable future.

As part of the LIFE contract, you will play a key role in supporting people to sustain tenancies, prevent homelessness, develop practical life skills and access the right support at the right time.

This role will commence on 1st October 2026 when the new service launches  

Explain the Role

The role will involve working closely with individuals, colleagues and partner agencies to provide person-centred support across accommodation-based and floating support services.

Working closely with colleagues, health professionals, social care teams and other agencies, you'll support customers through every stage of their journey, from assessment and support planning through to resettlement and independent living.

Key Responsibilities

·       Deliver high-quality, person-centred support tailored to individual customer needs.

·       Act as a Key Worker, developing and reviewing support plans and risk assessments.

·       Promote customer independence, wellbeing and engagement within the local community.

·       Recognise and respond appropriately to safeguarding concerns and risks.

·       Support customers through periods of crisis and work with partner agencies to achieve positive outcomes.

·       Complete accurate records and maintain confidential customer information.

·       Build strong working relationships with customers, colleagues and external professionals.

·       Facilitate meetings, reviews and multi-agency support arrangements.

·       Encourage positive engagement, participation and the development of independent living skills. 

·       Work flexibly across a seven-day service, including bank holidays when required.

About You

We are looking for people who are compassionate, resilient and committed to making a positive difference to individuals facing a range of challenges, including homelessness, substance misuse, autism, mild learning disabilities and complex needs.

You'll be organised, adaptable and able to work effectively both independently and as part of a team. Most importantly, you'll share our commitment to delivering outstanding customer-focused services and improving people's lives.

Essential Qualifications & Experience

·       Minimum of one year's experience working with vulnerable customers.

·       Level 2 Health & Social Care qualification (or equivalent).

·       Strong written and verbal communication skills.

·       Excellent interpersonal and relationship-building skills.

·       Good organisational skills with the ability to manage competing priorities.

·       Ability to analyse situations and identify practical solutions.

·       Confident IT user with experience of digital systems and record keeping.

·       Good understanding of supporting vulnerable customers.

·       Full UK driving licence and access to a vehicle.

·       Willingness to work flexibly, including evenings, weekends and bank holidays.

Desirable

·       Experience supporting people with mental health needs and/or learning disabilities within a supported housing environment.

·       Level 3 Health & Social Care qualification (or equivalent).

·       Knowledge of needs and risk assessments.

·       Understanding of relevant government initiatives and service delivery standards.

·       Knowledge of welfare benefits and support systems.

What We Offer

·       Generous holiday allowance with the option to buy additional leave, alongside a pension scheme with life cover

·       Flexible and supportive working within a collaborative and customer-focused team

·       Access to our BroadRewards platform, offering schemes such as Cycle to Work and Smart Tech

·       A strong focus on wellbeing, including a 24/7 Employee Assistance Programme, counselling support and occupational health services

·       Everyday financial and lifestyle support, including eye care and flu vouchers, savings and low-cost loan options, payroll giving to charities, and access to money advice services

Why Broadacres?

At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.

Our Organisation

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: 'to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres home.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may be interviewing as applications come in, so apply early to avoid disappointment.